Founded in 2014 and headquartered in Chicago, IL, Site Solutions, LLC is a family-owned and -operated business specializing in the deployment and integration of enterprise-scale security and surveillance systems. Through established partnerships with vendors like Axis, Firetide, Bridgewave, Radwin, Genetec and ONSSI, we're able to combine the best-in-class technologies of those recognized industry leaders with our extensive expertise.
What sets us apart in this competitive field is our focus on delivering uncompromising quality via our collective engineering skillset. Our core team includes former members of the Avrio Group, one of America's largest providers of comprehensive surveillance solutions for the public safety market. Together they've worked as lead design engineers on dozens of security, surveillance and maintenance deployments for major cities and municipalities. As part of Site Solutions, they've parlayed their knowledge and experience into successful, future-proof systems integrations for the City of Buffalo, NY, the City of Pittsburgh, PA, the City of St. Paul, MN and the City of Denver, CO among many others.
Our philosophy is one that is based on unwavering commitment — to our discipline, to our clients, to the quality of our service and to the long-term efficacy of our solutions. That's why we stay abreast of cutting-edge advances in surveillance technology while also extending the useful life of legacy solutions though maintenance and support. It's also why we take time to fully understand our customers' unique needs and goals from the outset. That enables us to recommend and deliver the optimal solution in a way that's cost-effective, manageable and scale-able both now and well into the future.
As the surveillance and video-monitoring market continues to expand and evolve in response to drives toward increased public safety, Site Solutions will remain at the forefront of providing unparalleled service and high-performance systems integration for transit agencies, municipal governments and larger integrators throughout the region.
Site Solutions, LLC takes a holistic approach to systems integration and likewise offers a full range of professional services to that end. These services fall into four distinct but related categories: maintenance, network engineering, sales and training.
Our maintenance strategy is to be proactive rather than reactive. Not only do we get the job done right the first time, we also work to identify and correct any potential issues before they arise. This minimizes the risk of downtime significantly. As a result, our customers benefit from lower costs for maintenance services, optimal network performance and increased scalability.
What exactly does that look like on the ground? We actively monitor networks for prospective issues and take action immediately. We routinely audit hardware and software performance for more effective remote troubleshooting. We respond rapidly to high-priority tickets and can be onsite by the next business day if necessary. Through these steps, we mitigate the severity of unforeseen issues or avoid them altogether. Our customers enjoy the seamless operation and high availability that they expect from our solutions.
Designing and deploying a network is a very technical process. For us, it's also a very personalized one. Through each stage of planning and implementation we regard our customer as a trusted partner, and we aspire to be the same to them.
Every one of our solutions is developed in close collaboration with our individual clients. We work with them to identify organizational goals, cost restrictions, environmental considerations, security concerns, timeline, scope of deployment and the many other factors that shape a successful project. Although our engineers are steeped in industry knowledge, they also understand how to translate complex concepts into practical terms. This high-tech competence with a human touch ensures that our network engineering initiatives remain transparent and within budget while also providing the desired functionality.
Selling for the sake of a sale is simply not how we do business. What's most important to us is the customer's target application, the functionality they expect from their equipment and how those requirements can be met on time and within the range of affordability. By drawing on our experience spanning deployments of all shapes and sizes, we're able to advise our clients on how best to achieve this without underperformance or overkill.
When recommending and carrying out equipment purchases, we take all the variables into account. Is it more cost-effective to upgrade select parts of the network or replace it altogether? Can legacy hardware be transitioned to a different part of the network without sacrificing performance? How much flexibility is needed, and will a given system provide that flexibility in the future? Which devices pair well and maximize each other's feature set? Questions like these enable our customers to make informed purchases and fully leverage the product portfolios of our vendor partners.
The path to becoming our clients' trusted partner involves ongoing education. Our customers might rely on us for fundamental advice and problem-solving, but they also value self-sufficiency. Proper training and guidance gives them the tools they need to get the most out of the custom solution we've provided.
At Site Solutions, we offer this training and education in a number of forms. We might work extensively with a client to help them master updated hardware or software. We might share a detailed report of our system auditing with a view to broader process optimization. Or we might alert them to an emerging technology or a niche product that holds promise for their particular use case. Sharing our industry knowledge with our customers and empowering them with the right resources is key to our mission to provide a truly holistic solution that's greater than the sum of its parts.